Consistency and Safety are Non-Negotiable
SymptomScreen revolutionizes healthcare call center operations by implementing a comprehensive screening process that prioritizes consistency and safety. Our platform provides a concise and repeatable set of yes/no questions for each symptom, enabling your staff to adhere to a standardized process and avoid any clinical decision making.
No more interpreting red flag word lists compiled from multiple sources. Now we’re all on the same page.
Why Healthcare Call Center Agents Love SymptomScreen
No Clinical Decision-Making
Why Healthcare Call Center Leaders Love SymptomScreen
Customizable to Match the
Processes in Your Call Center
Each call ends in a priority (an outcome). Identify the possible outcomes in your organization and customize the SymptomScreen priorities to match.
SymptomScreen displays detailed instructions at each priority level to tell your team exactly how to handle each level of call. Change the instructions to match your organizational processes.
Each guide includes specific yes or no questions to identify the priority for a call. You can edit these questions, add your own questions, or change the priority each question is mapped to.
SymptomScreen includes screening guides for more than 260 common symptoms. You can customize these guides and even create your own guides if needed for specialty symptoms.
SymptomScreen works out-of-the-box with any EHR or Call Center Software. Custom integrations are also available.
Launch in a side panel in any Epic screen.
Launch SymptomScreen from any Cerner screen.
Use SymptomScreen questions in your application for chat or self-scheduling.
Single Sign-On options are available.
Host SymptomScreen in your application with our UI.