You may have a list of urgent symptoms or “red flag words” that your agents are using to help them prioritize and even schedule sick calls. But these lists tend to be overly simplistic, hard to use on every call, and require some degree of decision making or judgment on the part of the non-clinical user.
SymptomScreen is a better choice. It lets your team members quickly screen sick callers for the most common presentations of dangerous high risk problems. Our short set of yes/no questions can improve both consistency and call times, elicit important information, and provide better outcomes for your patients.