Call prioritization guides for your non-clinical staff.
See how your organization can benefit from standardized screening guides in our easy-to-use online solution. No clinical decision-making required for fast, consistent screening.
You may have a list of urgent symptoms or “red flag words” that your agents are using to help them prioritize and even schedule sick calls. But these lists tend to be overly simplistic, hard to use on every call, and require some degree of decision making or judgment on the part of the non-clinical user.
SymptomScreen is a better choice. It lets your team members quickly screen calls for the most common potential complications. Our short set of yes/no questions can improve consistency in call prioritization and get your callers to the most appropriate next step within your organization.