Using SymptomScreen Logic in Your Chat Service
Healthcare consumers don’t just expect to contact you by phone, they also want to be able to reach you using…
Embedding SymptomScreen in Your Software
Your schedulers or call center agents take a lot of calls during a shift, so they have to be able…
SymptomScreen Guide Updates September 2023
We’re excited to announce the release of Guide Set 8 for SymptomScreen! The two main reasons for this update were…
Customize Your Screening Guides
Each SymptomScreen account includes access to an admin module to assist the admin user(s) in managing the account. We are…
Clinical Decision Making and Your Unlicensed Staff
We all agree that clinical decision making is not within scope for the non-clinical staff in your call center or…
How SymptomScreen is Changing the Way Patients Receive Care
Reprinted with permission from Healthcare Contact Center Times You might not see Dr. Barton Schmitt’s name as an author…
SymptomScreen Guide Updates May 2023
Based on feedback and requests from our users, the SymptomScreen clinical authoring team has created 18 new guides, updated 7…
Is It Time to Say Goodbye to the Red Flag List?
Reprinted with permission from Healthcare Contact Center Times by Jessica Levco For many years, your call center agents have…
Redefining Call Prioritization: How SymptomScreen Supports Non-Clinical Call Center Staff
Introduction Efficient and accurate call prioritization is essential for non-clinical call center staff who serve as the first point of…
Why Red Flag Lists and Critical Symptom Lists are Flawed
In healthcare contact centers, a primary goal is to provide prompt and accurate assistance to patients, ensuring they are transferred…