As the healthcare industry continues to evolve, so does the demand for comprehensive insights and analytics. At SymptomScreen, we recognize the importance of data-driven decision-making and are thrilled to announce our updated reporting capabilities!
The reports outlined below are now available to all SymptomScreen users with Administrator privileges and can be downloaded from SymptomScreen and saved to your local computer if needed for historical records or further analysis.
Common Reports
| Title (Click To See Example) | Description | How It Can Help |
|---|---|---|
| Guides Used | The number of times each guide was used in a call. | Understand what your patients are calling about. Identify opportunities for staff training to improve guide selection. Possibly identify opportunities for patient education (e.g., too many calls about fever could prompt education that low grade fevers are generally beneficial and not a cause for concern). |
| Priorities Used | The number of times each priority was the final priority in a call. | Understand how your staff are routing patients. Monitor the use of your highest priority categories and the impact on your nurse triage staffing. If your staff are scheduling lower priority appointments, monitor the impact of appointment availability on their ability to schedule appointments. |
| Guides Used with Priorities | A breakdown of priorities used for each guide. | Use for QI projects on high call volume guides. Identify symptoms that need additional staff education or adjustments in the screening guides, then monitor the impact of those changes. *Technical Note: Since more than one guide can be used on a call, occasionally the priority for the call may not be a priority used in that particular guide but instead it may come from the other guide used in the call. |
| Priorities Used with Guides | A breakdown of which guides resulted in each priority. | Use for QI projects on high-cost priorities or priorities involving healthcare resources with low availability. Identify opportunities for staff education or adjustments in the screening guides, then monitor the impact of those changes. |
| Calls by User | The number of times each of your staff used SymptomScreen for a call and the number of times they copied a call note. | Understand how much each of your staff is using SymptomScreen. Use it to establish benchmarks and identify coaching opportunities by comparing individual usage to your organization’s average. |
| Guides by User | A breakdown of which staff used each guide. | Compare usage of guides by staff and identify any staff who might be overusing certain guides, perhaps because they are not aware of their options or the meaning of certain words. |
| Priorities by User | A breakdown of which staff used each priority. | Compare usage of priorities by staff and identify any staff who might be overusing certain priorities. |
| Question Selections | The number of times each screening question was selected within each protocol. | Use for QI projects on high call volume guides and questions. Identify symptoms and questions that need additional staff education, adjustments in policy, or customizations to the screening guides or priority instructions. Then monitor the impact of those changes. |
Administrative Reports
| Title (Click To See Example) | Description | How It Can Help |
|---|---|---|
| Guide Customization History | A list of the guides that your organization has customized, along with a record of who made the customizations and when. | Use to track which guides your organization has customized and as a historical record of changes made. Periodically review to determine if the customizations are still needed. |
| Guide Status | A list of your guides with the customization status of each and when the last change was published. | |
| Question Customization History | A list of the questions that your organization has customized, along with a record of who made the customizations and when. | Use to track which questions your organization has customized and as a historical record of changes made. Periodically review to determine if the customizations are still needed. |
| Question Export | A complete list of your screening questions, the Spanish translation for each question, and an example of a guide in which the question is used. | Use to make sure your question text is clear and consistent between questions, both the English and the Spanish text. The example guide lets you know a guide to start with if you want to edit the question text. |
| Questions Likely Needing Spanish Translations | A list of screening questions you have added, as well as questions for which you customized the English text but not the Spanish text. | If you have bilingual staff and they are using the Spanish screening questions, this is a list of questions that you have created or edited in English but most likely still need to translate into Spanish. *Note: If you have edited the English text of a question more than once and edited the Spanish text of a question just once, that question will not show up on this report. In that case, a complete review of the Spanish translations can be done using the Question Export report. |
Other Reports
| Title (Click To See Example) | Description | How It Can Help |
|---|---|---|
| Calls Per Day and Per Hour | The number of calls taken each day of the week using SymptomScreen with a breakdown by hour and a further breakdown by user. The specific hour is based on when the “Copy” button was pressed in SymptomScreen, not when the call was started. | Understand the busiest and least busy times for your screening staff. |
| Guides Used by Department | If your organization is capturing the user’s department through one of our single sign on options, this is the standard Guides Used report with a breakdown by department. Click here for more information on single sign on (SSO) options. | |
| Priorities Used by Department | If your organization is capturing the user’s department through one of our single sign on options, this is the standard Priorities Used report with a breakdown by department. Click here for more information on single sign on (SSO) options. | |
| Calls by User by Department | If your organization is capturing the user’s department through one of our single sign on options, this is the standard Calls by User report with a breakdown by department. Click here for more information on single sign on (SSO) options. | |
| Complete Data for Export | All of the data recorded by SymptomScreen for each call. This file is designed to be used for analysis in Excel or an alternative reporting / business intelligence solution. | Analyze your SymptomScreen data in ways not supported by the standard SymptomScreen reports. |
Legacy Reports
| Title | Description | How It Can Help |
|---|---|---|
| Guides Used (Legacy) | The number of times each guide was used in a call. | The Guides Used report was improved in 2024 to more accurately count the number of calls. However, that improved report cannot be run for dates prior to February 1, 2024. This is the original Guides Used report that can be run for any date range. |
| Priorities Used (Legacy) | The number of times each priority was the final priority in a call. | The Priorities Used report was improved in 2024 to more accurately count the number of calls. However, that improved report cannot be run for dates prior to February 1, 2024. This is the original Priorities Used report that can be run for any date range. |
| Calls by User (Legacy) | The number of times each of your staff used SymptomScreen for a call and the number of times they copied a call note. | The Calls by User report was improved in 2024 to more accurately count the number of calls. However, that improved report cannot be run for dates prior to February 1, 2024. This is the original Calls by User report that can be run for any date range. |
Need help with your SymptomScreen Administrator access or wondering who your account’s admin users are? Or need to add additional admin users? Just contact us and we’ll be happy to help!