SymptomScreen was created by ClearTriage, a Colorado-based company founded by business-savvy geeks who understand the unique needs of healthcare professionals and are committed to delivering superior solutions to the medical field.
The Core Values of
SymptomScreen
We are committed to creating solutions that exhibit these values.
Easy
We make software tools for healthcare workers, clinical and non-clinical, that are easy to use, affordable, and helpful.
Clear
We provide easy to understand tools so patients are routed and prioritized effectively.
Flexible
We make customizable tools that fit easily into your current workflow and work with your existing software.
Consistent
We leverage the power of checklists to enable teams to safely and efficiently handle calls.
Our Mission
To improve how sick patients enter the healthcare system through innovative software solutions that support both clinical and non-clinical staff.
Our Founders
Dave Schmitt
President
Dave Schmitt is the President of ClearTriage, where he has been instrumental since its founding nine years ago. With over three decades of experience in creating medical and educational software products, Dave is dedicated to improving healthcare delivery in the United States.
At ClearTriage, Dave’s responsibilities include helping SymptomScreen become the leading standard for call center agents assisting sick patients. He collaborates with the product team to prioritize high-quality and user-friendly software and ensures that everyone within the company has the necessary resources to excel in their roles. Dave also actively engages in customer demos and provides exceptional support.
In his free time, you can find Dave in the mountains enjoying hiking and skiing with friends and family.
Pete Allen
Chief Technology Officer
Pete Allen serves as the Chief Technology Officer of ClearTriage, bringing his extensive expertise to the company since its founding nine years ago. With a passion for applying technology to solve real problems, Pete is dedicated to making a meaningful impact on healthcare delivery.
In his role at ClearTriage, Pete oversees product development and the implementation of technology. He works closely with customers, demonstrating the solutions and assisting them in integrating the technology into their health systems.
When he’s not in the office, Pete enjoys the joys of life with 2 small children and dreams of sleeping.
The Authors Behind our Screening Guides
The screening guides used by call center agents were written by leading clinicians who are medical directors of their call centers. Prioritization of calls is based on their years of experience, so you can trust that your callers are routed to the right place to receive the right care.
Dr. Barton Schmitt, MD, FAAP
- Senior Medical Editor, Schmitt-Thompson nurse telephone triage protocols
- Prior Director, Children’s Hospital Colorado Call Center
- Author of the AAP’s Pediatric Symptom Checker
Michaelyn (Mikey) Brewer, MPAS, PA-C
- Market Director, Access and Virtual Strategies at CHI Health in Omaha, NE
- Eleven years as a PA in primary care, urgent care, and retail medicine
Dr. Morgan Eutermoser, MD
- Medical Director, Denver Health NurseLine
- Assistant Professor of Emergency Medicine at the University of Colorado School of Medicine
Our History
From ClearTriage to SymptomScreen
ClearTriage was introduced in 2014 and has become the leading decision support tool for telephone triage nurses. Thousands of nurses from more than eight hundred organizations use ClearTriage to take millions of calls every year.
Through the years, we noticed that our customers were often saying, “We love your software for our nurses, but what do you have for our non-clinical staff?”
So we talked with these customers and learned more about their challenges. Every call center and doctor’s office seemed to have their own collection of critical symptom lists or red flag lists. Too many calls were being routed to the urgent queues and tying up nurses. In addition, too many calls were being missed leading to the potential for negative patient outcomes.
All of this was leading to confusion and unfortunate consequences for patients.
After spending two years creating different solutions, testing their effectiveness, and improving with each version; we created SymptomScreen, a software solution that works quickly to prioritize calls and respects what non-clinical staff are allowed to do.
Since then, we have continued to improve the features and functionality of our software based on field testing and feedback from the people who use our products every day. Now clinical and non-clinical staff alike can help sick patients enter the healthcare system confidently and quickly, improving the experience for all.
