SSO (Single Sign-On) Options

Single Sign-On (commonly referred to as “SSO”) is functionality that allows your agents to open SymptomScreen without having to sign in with your Account ID and Account Password. This makes it easier for your staff to open SymptomScreen and can provide centralized IT control over who has access to SymptomScreen.

SymptomScreen offers three SSO options:

  1. Simple SSO (you create simple links for your team to use)
  2. EMR Integration (Epic)
  3. Embedding in Salesforce or other custom software

This blog article will cover each option briefly. Please contact us if you’d like to learn more about any of them!

Simple SSO

This is perhaps our most flexible and powerful SSO option. We provide an Access Key for your account (a long string of letters and numbers). Your agents then click on a URL (a hyperlink) with that Access Key to launch SymptomScreen without having to use the Account ID or Password. Depending on your organization, that URL can be placed in your EMR, in Citrix, in SharePoint or another web page accessible to your staff, or simply saved as a bookmark or favorite in the agent’s browser.

Your IT team will need to add the agent’s name or other identifier to the URL. They can also add the agent’s department (or clinic or location…) so that you can break down your reports based on the department. This opens up many possibilities for our data-driven customers.

In addition, Simple SSO technology is the basis behind a hybrid approach to sign in known as SymptomScreen Quick Links. This approach doesn’t require your IT team and lets your staff sign in just by typing their name – no need to use the Account ID or Account Password.

EMR Integration

SymptomScreen is part of Epic’s Connection Hub and can easily be embedded into any screen in Epic. This allows your staff to quickly launch SymptomScreen in a side panel and saves them the time of switching back and forth between Epic and SymptomScreen. In addition, the patient’s date of birth can be passed into SymptomScreen so that age-related questions can be filtered out or automatically selected.

Embedding in Salesforce or other custom software

SymptomScreen’s UI can be embedded in your organization’s custom application, whether the application is based on Salesforce, Microsoft Dynamics, or custom code. This means your agents don’t need to switch back and forth between the main application and SymptomScreen. When embedding SymptomScreen, Simple SSO is typically used so the agent doesn’t need to sign into SymptomScreen separately. And if desired, the patient’s date of birth can be passed into SymptomScreen so that age-related questions can be filtered out or automatically selected.


SymptomScreen is a web-based screening and prioritization tool for unlicensed staff taking symptom-based calls in a clinical setting. SymptomScreen offers several technical integrations including SSO, embedding, structured data return, and translation. Contact us to learn more or start your 30-day free trial today.

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