SymptomScreen is designed to let your schedulers and other call center or clerical representatives consistently screen for the most common and the most dangerous serious complications of sick calls. But screening alone WILL NOT identify every potential problem. That requires clinical decision making which is not within the scope of your unlicensed staff, and it requires significantly more time than your call center staff spend on each call.
Comprehensive recognition of potentially high risk problems during a phone call can only be performed by an RN or provider and is called telephone triage. Our sister product ClearTriage is the leading online decision support system for telephone triage nurses. It provides a complete decision support tool for your telephone triage nurses based on Dr. Barton Schmitt’s and Dr. David Thompson’s telephone triage protocols. If you have triage nurses, please look at ClearTriage as well.
However, if your unlicensed staff are making decisions about which calls get transferred to a nurse or a provider and which patients get offered priority scheduling, this is where SymptomScreen can help. Our short checklists, when used consistently by your schedulers, can help them quickly identify the most common possible serious complications, improving consistency and safety in the handling of these calls.