Beyond ‘Press 1’: Pairing SymptomScreen with AI Voice Bots to Enable Automated Call HandlingAugust 13, 2025Your contact center handles thousands of symptom-related calls every week. Your live agents are skilled, but they can be stretched…
SymptomScreen Case Study with OSF HealthCareMarch 4, 2025This blog articles summarizes how OSF Healthcare significantly reduced their nurse triage wait time and abandoned call rate by safely…
The Differences Between SymptomScreen and a Red Flag ListDecember 11, 2024SymptomScreen is often selected by call centers as a replacement for their red flag list (or critical symptom list or…
SymptomScreen ReportingMarch 19, 2024As the healthcare industry continues to evolve, so does the demand for comprehensive insights and analytics. At SymptomScreen, we recognize…
Most Used SymptomScreen Guides of 2024January 10, 2025With 2024 coming to a close, we took some time to look at the most utilized SymptomScreen guides of the…
Pre-Screening Questions for Chronic ConditionsJuly 31, 2024When patients are experiencing symptoms, their symptoms can be related to an acute or chronic condition. This can be a…
SymptomScreen Quick LinksMarch 2, 2024Do you want to make it easier for your staff to sign in to SymptomScreen, eliminating the need for them…
SSO (Single Sign-On) OptionsFebruary 29, 2024Single Sign-On (commonly referred to as “SSO”) is functionality that allows your agents to open SymptomScreen without having to sign…
Most Used SymptomScreen Guides of 2023January 10, 2024As the new year begins, we thought it might be interesting to take a look back over the last year…
SymptomScreen: Spanish Questions for Bilingual AgentsDecember 8, 2023Do you have bilingual Spanish-speaking agents in your call center and Spanish speaking patients? If so, these call center agents…
